This Privacy Policy describes how Hemios ("we", "us", "our") gathers, uses, retains, and shares your personal information when you browse hemiosjewelry.com (the "Site") or buy something from us. It also outlines your rights regarding your personal information and how you can reach us if you have any concerns.

We are dedicated to managing your personal information in line with the privacy laws that apply, such as the EU General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), the California Consumer Privacy Act (CCPA), the Australian Privacy Act 1988 with its Australian Privacy Principles (APPs), and any other relevant data protection legislation.

 

1. The Personal Information We Collect

There are two categories of personal information that we collect:

Order and Account Information — if you place, or try to place, an order, we gather your name, billing and shipping addresses, email address, phone number, and payment details. Full payment card details are not stored by us; our payment providers handle them securely.

Device and Usage Information — whenever you visit our Site, we automatically gather details about your device and how you browse, such as your IP address, browser type, operating system, time zone, the pages you view, the search terms that led you to our Site, and the ways you interact with it. We gather this data through cookies, log files, web beacons, tags, and pixels.

 

2. How Your Personal Information Is Collected

We obtain personal information straight from you when you place an order, set up an account, get in touch with our support team, sign up for our email or SMS marketing, or otherwise interact with our Site. Information is also gathered automatically through cookies and tracking technologies as you browse the Site.

Our collection is limited to personal information that is reasonably necessary for our business functions. We do not knowingly gather personal information from children under 13 years of age.

 

3. How Your Personal Information Is Used

Your personal information is used by us for these purposes:

• To handle and complete your orders, including processing payments, arranging shipping, and sending order confirmations and invoices.


• To keep in touch with you about your orders, including customer service and support enquiries.


• To send you marketing messages by email or SMS, where you have given consent or where we have a legitimate interest in doing so.


• To screen orders for possible fraud or risk.


• To refine and optimise our Site by means of analytics.


• To display targeted ads to you on third-party platforms, based on how you browse.


• To meet our legal obligations.

Without your consent, we will not use your personal information for any purpose that does not align with the reason it was collected.

 

4. SMS and Email Marketing

When you give your phone number at checkout or in any opt-in form, you agree to get text messages (SMS) from us regarding your orders, abandoned checkouts, and promotional offers. How often you receive messages varies, and standard message and data rates may apply. Agreeing to receive SMS messages is not a requirement for making a purchase.

If you have signed up for our email marketing, we will send you promotional messages about our products and offers. You can unsubscribe from email whenever you like by clicking the unsubscribe link included in any message, or opt out of SMS by replying STOP to any message. You can also opt out by emailing contact@hemiosjewelry.com. Once you have opted out, you may still get transactional messages tied to active orders.

We never sell or rent your contact details to third parties so they can use them for their own marketing.

 

5. Cookies and Tracking Technologies

To enhance your experience on our Site, analyse traffic, and deliver targeted advertising, we use cookies and similar tracking technologies. They include:

• Essential cookies — needed for the Site to work, for example the shopping cart and session cookies.


• Analytics cookies — used to help us see how visitors interact with our Site.


• Marketing and advertising pixels — used by platforms like Meta (Facebook/Instagram), Google, TikTok, and Snapchat to display relevant ads based on how you browse.

Cookie preferences can be managed through the consent banner shown when you visit the Site. You can also turn cookies off in your browser settings, but doing so may change how the Site works for you.

 

6. Who Receives Your Personal Information

Our business relies on trusted third parties, and we share your personal information with them so we can operate. They generally include:

• Shopify — the ecommerce platform we run on.


• Email and SMS marketing providers — for handling our marketing messages.


• Analytics providers — for example Google Analytics, which gives insight into how the website performs.


• Advertising platforms — for example Meta, Google, TikTok, and Snapchat, used for targeted advertising.


• Payment processors — such as Visa, Mastercard, PayPal, Apple Pay, and comparable providers, which handle transactions securely.


• Shipping and fulfilment partners — who get your orders to you.

Your personal information may also be disclosed when the law requires it, when we receive a valid legal request, or when we need to protect our legal rights. We never sell your personal information to third parties.

 

7. Transfers of Data Across Borders

Your personal information may be moved to, stored in, and processed in countries other than the one where you live, including places whose data protection laws could differ from those in your own country. When we transfer personal information across borders, we take reasonable measures to make sure it is handled according to this policy and the privacy laws that apply.

 

8. Data Security

Reasonable steps are taken by us to guard your personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure. Every transaction on our Site is protected with SSL (Secure Socket Layer) encryption. Payment information is handled by PCI-DSS compliant providers and is never kept on our systems.

Should we learn of a data breach likely to cause serious harm, we will inform the individuals affected and the appropriate authorities as applicable law requires.

 

9. Data Retention

We keep your personal information only as long as needed to achieve the purposes it was gathered for, such as delivering our services, meeting legal duties, settling disputes, and enforcing our agreements. Once personal information is no longer needed, we will take reasonable measures to destroy it or remove any identifying details.

 

10. Your Rights

Depending on your location, you may hold the following rights regarding your personal information:

• Right to access — you may ask for a copy of the personal information we have on file about you.


• Right to correction — you may ask us to fix any information that is inaccurate or incomplete.


• Right to deletion — you may ask us to erase your personal information, subject to any legal duties that require us to keep it.


• Right to object — you may object at any time to our use of your personal information for direct marketing.


• Right to data portability — in certain situations, you may ask us to supply your data in a portable format.


• Right to withdraw consent — if we process your information based on your consent, you may withdraw it at any time.

To exercise any of these rights, please get in touch with us at contact@hemiosjewelry.com. We will reply within 30 days. Before acting on your request, we may need to confirm your identity.

Residents of the UK and EU have further rights under the UK GDPR and EU GDPR, including the right to file a complaint with their local data protection authority. Residents of California have rights under the CCPA, including the right to know which personal information is collected and the right to opt out of its sale — we do not sell personal information. Residents of Australia have rights under the Privacy Act 1988 and the Australian Privacy Principles.

 

11. Complaints

If you are concerned about the way we have handled your personal information, please reach out to us first at contact@hemiosjewelry.com. We will look into the matter and reply within 30 days. If our response does not satisfy you, you may contact the data protection authority in your jurisdiction.

 

12. Updates to This Policy

This Privacy Policy may be updated by us from time to time, and when that happens, we will revise this page to reflect it. We recommend that you check this policy regularly. If you keep using our Site after changes are made, you are accepting the updated policy.

 

13. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please reach out to our support team at contact@hemiosjewelry.com. Our goal is to reply within 1 business day.

Hemios · contact@hemiosjewelry.com · hemiosjewelry.com